I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

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When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details

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I paid the amount upfront while purchasing product from costita, how do I get the refund?

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days

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I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

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I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Moglix will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

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What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from costita customer support team asking for.

1. Bank Name
2. Account Number
3. Account Holder's Name
4. IFSC Code
5. Location Of The Bank

We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

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What are the details you require to process NEFT refund?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

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